Refund policy

Returns & Refund Policy

At Eternally Worthy, we are committed to creating keepsake-quality jewelry and providing exceptional customer service. This policy explains when you can return an item, what it will cost, and how quickly you'll be refunded. Please read it before requesting a return. Placing an order means you accept these terms.

1. Return Window

You may request a return within 30 days of the delivery date of your order. Requests submitted after 30 days cannot be accepted except where required by law or covered under the two year warranty in Section 9.

Exchanges must also be requested within 30 days of the delivery date (see Section 6).

2. Return Conditions

To be eligible for a return, all of the following must be true:

The item is returned unworn and in its original condition, complete with all original packaging, gift box, message card, care card, pouch, chain, clasp, and any free or promotional items included in the order.
Hangtags, protective wrapping, and identifying labels are intact and unaltered, and the piece shows no signs of wear, scratching, sizing, or alteration.
You can provide proof of purchase, being your order number, order confirmation email, or gift receipt.
The item was purchased directly from Eternally Worthy. Items bought from unauthorized sellers are not eligible.

3. How to Start a Return

Contact us at [hello@eternallyworthy.com] with:

Your order number
The item(s) you wish to return
The reason for the return
For damaged or defective items: clear photos or video showing the issue, the gift box, and the outer shipping box

We will review your request typically within [2] business days.

4. Change of Mind Returns

We do not charge a restocking fee on change of mind returns requested within 30 days of delivery.

"Change of mind" includes, without limitation: no longer needing the item, ordering the wrong chain length or finish, finding a lower price elsewhere, buyer's remorse, or the piece not suiting your style or the recipient's preferences.

For change of mind returns:

You pay return shipping. We recommend a tracked and insured service.
Original outbound shipping charges are non-refundable.
Risk of loss or damage in transit remains with you until the item reaches our facility. Items lost or damaged on the way back to us may not be refundable.

5. When We Cover Return Shipping

We will cover return shipping via a prepaid label where:

The item arrived damaged in transit.
The item is defective on arrival or develops a manufacturing defect.
We shipped the wrong item, wrong variant, or wrong quantity.
The item is materially different from its description on our website at the time of purchase.
The item fails within its warranty period due to a defect in materials or workmanship.
The return is a straight exchange for the same item in a different chain length or finish (Section 6).
An error on our part otherwise caused the return.

Reporting deadline: Damage in transit, incorrect items, and shortages must be reported within [7] days of delivery, with supporting photos. Manufacturing defects appearing after 30 days are handled under the two year warranty in Section 9.

Inspection: All items returned as damaged or defective are inspected at our quality assurance facility. If inspection shows the issue was caused by misuse, accident, impact damage, exposure to water, perfume, lotions, chlorine or household chemicals, unauthorized repair, resizing or alteration, or failure to follow the care instructions supplied with your order, the return will be treated as a change of mind return and the shipping deductions in Section 4 will apply. We will notify you before processing.

6. Exchanges

We offer exchanges within 30 days of delivery on items meeting the conditions in Section 2.

Like for like exchanges (same product, different chain length, finish, or box option) are free both ways. We send a prepaid return label and cover outbound shipping on the replacement.
If you exchange for a higher-priced item, you pay the difference. If for a lower-priced item, we refund the difference to your original payment method.
Exchanging for a different product is processed as a return plus a new order.
Exchanges are subject to stock availability. If the replacement is unavailable, we will offer store credit or a refund.
Each order may be exchanged once.

7. Non-Returnable Items

The following cannot be returned or exchanged:

Gift cards and store credit
Custom, made-to-order, engraved, or personalized pieces
Items clearly marked "Final Sale" or "Clearance, non-returnable" at the time of purchase
Items returned worn, scratched, resized, altered, or otherwise not in original saleable condition
Items damaged by misuse, neglect, accident, exposure to water or chemicals, unauthorized modification or repair, or use outside the care instructions supplied with your order
Items with removed, defaced, or altered hangtags or identifying labels

This section does not apply where the item is defective or where local consumer law provides otherwise.

8. Refunds

Returns are processed within 7 business days of arriving at our quality assurance facility.
Approved refunds are issued to your original payment method, less any non-refundable shipping charges. You'll receive a confirmation email showing the breakdown.
If your original payment method is closed or unavailable, we will issue store credit of equal value.
Your bank or card provider may take a further [5 to 10] business days to post the funds. This timing is outside our control.
If a return is rejected under this policy, we will contact you and can ship the item back to you at your expense. Items unclaimed after [30] days may be disposed of.
Refused or undeliverable shipments (including packages refused at the door or returned after failed delivery attempts) are subject to a 20% restocking fee plus outbound and return shipping costs.

9. Two Year Warranty

Every piece is covered for 24 months from the delivery date against defects in materials and workmanship. This includes plating that lifts or wears through under normal use, clasps or jump rings that fail, chain links that separate, and stones that fall from their settings.

The warranty covers repair or replacement with the same item. Where the item is discontinued, we will replace it with the nearest equivalent or issue store credit.

The warranty does not cover normal wear such as light surface scratching, loss or theft, damage from impact, exposure to chlorine, perfume, lotion, or household chemicals, resizing or repair by a third party, or items bought from unauthorized sellers.

To make a claim, email [hello@eternallyworthy.com] with your order number and clear photos of the fault. We will respond within [2] business days and cover return shipping on approved claims.

The warranty is limited to the original purchaser and is not transferable, but does apply where the piece was bought as a gift, provided the original order number is supplied.

10. Fair Use

Eternally Worthy reserves the right to refuse a return, limit return privileges, or close an account where we identify a pattern of excessive returns, returns of used or substituted goods, fraud, or other abuse of this policy. We will always tell you if we are doing so and why.

11. Chargebacks

Please contact us before initiating a chargeback or payment dispute. We can almost always resolve the issue faster directly. Chargebacks filed on orders eligible for return under this policy may result in the associated costs being recovered and the account being suspended.

12. Your Statutory Rights

Nothing in this policy limits your rights under applicable consumer protection law. Where local law grants a cancellation or withdrawal right that overrides these terms, those laws take precedence.

13. Contact

Email: [hello@eternallyworthy.com]